Post Order Management
Manage the lifecycle of an order
The Transaction Platform That Helps You Sell More
HCL Commerce Cloud is an enterprise commerce platform with the richest set of capabilities for B2C and B2B customer experiences all on the same platform.
Post Order Management
Post Order Management
Manage the lifecycle of an order and create loyal customers even when everything doesn’t go smoothly. Track all information to create a seamless experience from start to finish by:
- Enabling customers and/or CSRs to modify all aspects of an order quickly and easily
- Keeping customers happy with appeasements for shipping, product discounts or personalized offers
- Confirming eligibility and initiating a return with an RMA for tracking
Intelligent Onsite Search
Intelligent Onsite Search
Leading-edge out-of-the-box onsite search features give you full control to:
- Add Information to your search based on your analytic tool
- Decide What Shows When
- Add Products to the Search
- Manage Zero Results
- Color Matchmake
- Visual Merchandising
Unified Commerce and Marketplace Platform
Unified Commerce and Marketplace Platform
The benefits of having the two sales channels on the same platform speak for themselves:
- Low cost and risk since you are not investing in a new tool
- Easier problem resolution when only working with one vendor
- Easier administration with one single business tool to manage and control commerce and marketplaces
- Lower ongoing maintenance costs with only one platform to maintain
Precision Marketing
Precision Marketing
Help your bottom line by delivering timely, relevant communication and promotions – take advantage of the personalization capabilities in HCL Commerce Cloud.
Results? Personalized customer experiences that lead to improved customer satisfaction, better conversion rates and higher ROI.
HCL Commerce Cloud on SoFy
HCL Commerce Cloud on SoFy
Solve Real-Life Business Problems in our sandbox
Gain easy access to 50 product components, 2,000+ REST API endpoints, and 40+ cloud native business solutions containerized for cloud deployment. Choose what you’d like to try, and launch it into the SoFy sandbox where, in just minutes, the business solution or product is available for a self-service, hands-on experience.
Gain deep behavioral insights with HCL Discover
Gain deep behavioral insights with HCL Discover
- Provide deep behavioral insights into the online user journey, leading to positive experiences and increased online conversions.
- Detect user friction points and frustration
- Quantify the impact of those struggles using real business metrics.
AI-based Service Optimization
AI-based Service Optimization
Equip your business with the power of AI to improve your service and sales workflows. Our system is designed to streamline your interactions with customers, anticipate their needs, and deliver personalized service
- Accelerate the time to value within your existing commerce platform investments
- Provide powerful self-service and AI assistance tools to enhance your customer experiences
- Automatically respond to common inquiries, make personalized recommendations, live transfer chat to representatives and more.
