AIS helps International Bank to Improve Patching and Patch Reporting

The Solution

Business Challenge

With more than 100,000 servers supporting their 250,000-person workforce, the effort to identify patch and remediate vulnerabilities was an enormous and expensive endeavor. Spreadsheets were used to collect and consolidate information across many tools to feed their patch management system. Patch teams worked continuously to identify available patches across 260 software titles. Patches for each title was checked about once a month creating a significant window of vulnerability and risk for the Bank.

After spending two years trying to integrate the data from over 65 different endpoint management tools with their patch management system, the Bank needed a better, automated way to validate and identify patches.

Solution

At that time, the Bank learned that their IBM ELA would allow them to upgrade their deployed IMLT licenses to BigFix without incurring additional cost. As a result, the Bank was able to collect detailed hardware and installed software information using BigFix Inventory and gained access to available patches for all the software titles supported by BigFix’s software catalog. Armed with new information, the Bank was impressed to learn that BigFix had patch information on over 80 non-windows applications while Tanium supported only eight. BigFix also supported more operating systems and database platforms than Tanium. As a result, the Bank deployed BigFix to more than 100,000 servers worldwide. BigFix Patch and BigFix Inventory were integrated with the Bank’s home-grown, patch management system.