An IT Adminsitrator’s Best Friend

Reduce manual labor, reduce downtime of servers, and improve IT operational efficiency across the enterprise with HCL HERO. HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to Workload Automation, that makes your infrastructure easy to control and hassle-free.

HCL HERO, Your Machine Learning Expert

Centralized Application Monitoring


HCL HERO effectively combines centralized application monitoring with runbook automation. It enables a single point of entry to see misconfiguration, performance or infrastructure problem on multiple environments. Users have an immediate understanding of the situation and where an action is needed with a clear and visually engaging dashboard overview.

Prediction on KPIs trends


HCL HERO helps easily integrate a runbook library with customized monitors and KPIs. HERO embeds a built-in machine-learning-based prediction system, so that overloads, downtime can be avoided, instead of solved. HERO provide AI powered trend estimation of KPI’s to predict potential problems.

Predict And Measure


HCL HERO provides dedicated performance indicators for Workload Automation, with predictive analysis and Runbook recommendation. Provide actual KPIs, such as active throughputs (static and dynamic) and queues (mailbox, intercom, monbox, …). Provide AI-powered trend estimation of KPIs to predict potential problems (downtime, overload).

Prevent Issues


HERO provides actual KPIs, such as active throughput and queue, so that WA Administrators can monitor and analyze performance. Leveraging Big Data and Machine Learning, HERO provides also trend estimation of KPIs to predict potential problems, such as overloads due to issues in the machine communication (e.g. a link becoming slower) or overloads due to a gradually increment of the overall number of jobs that the MDM is running.