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HCL Unica Discover

Struggle Resolution

Identify pain points, leverage in-session messaging and active marketing recovery campaigns in real-time.

Business Impact Analytics

Leverage user shopping data and site analytics to detect customer behavior changes, reveal revenue enhancement opportunities and understand true business impact.

Rich Behavior Insights

Ability to capture and analyze behavioral data to improve user experience, deliver engagement analytics and reduce time to ROI.

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HCL Unica Discover on Now

Let us help manage Discover for you so you can focus on optimizing your data. Leverage our cloud-native-as-a-service and get the benefits of a SaaS deployment model without vendor lock-in and without having to share data.

  • • Your data is your data – don't share if you don’t want to
  • • Portability to take your data to any cloud or a hybrid cloud
  • • Improve the customer experience through insights into online behavior

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HCL Unica Discover on SoFy

Cloud-Native Behavioral Analytics from HCL means you can get insights fast!

Explore the catalog
Access the SoFy Catalog to select HCL Unica Discover and any complementary solutions like Commerce, DX or Unica.

Create the solution
After selecting your product(s) just add them to your solution and give them a name – then you are you are ready to create!

Release to the cloud
Deploy your analytic insights solution to the sandbox or the cloud of your choice and start improving the customer experience immediately.

Behavioral Analytics Reimagined with HCL Solution Factory

Register for SoFy Now

Key Capabilities

Deep visibility into the user experience

Understand how your users navigate through their online journey by using session replay to visualize their actual experience

Quickly diagnose and resolve customer struggle

Gain clarity on where your users struggle, identify patterns and pro-actively address issues before amplification

Reporting based on contextual data

Provide context to errors and events within your user experience through session replay and develop data segmentation reports, revealing why struggle has occurred

   

Flexible segmentation of data

Segment and filter audiences on multiple data points enabling you to engage with individuals or segments who have experienced the same journey

Quantify business impact & opportunities

Explore and uncover opportunities to improve conversion, retention, revenue generation and brand perception

Real time, event-based messaging

Enhance personalization and targeting by leveraging behavorial data for real time in-session updates and marketing campaigns

 
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Ready to take the next step? Get insights today.

Unica Discover provides behavioral insight into the online user journey, allowing you to deliver the kind of optimized experience that improves conversion and makes users want to visit again.

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