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Kimi Cousins, Director, Client Advocacy Program
“The mission of our Client Advocacy Program is to build a direct relationship with our customers. We really want to be able to hear their voice".

About the HCL Client Advocacy Program

A customer-centric approach is the foundational element of the HCL Software business philosophy. We strive to deliver a high-touch, highly interactive approach to customer relationships, and to provide the greatest value and service to customers through strong connections to our product experts.

Maximize the Value of Your Investment and Achieve Business Goals

Your success is not only about keeping systems up and running — It's about achieving your business goals. Our program takes a customer-centric approach to listen and provide guidance from a technical point of contact with one goal in mind: your success. Our goal is to build strong relationships and ensure your long-term success with our software.

Proactive communication on product news and updates

Deep learning of client's business and challenges

Frequent touchpoints with product roadmaps

Continuous support for product usage and business needs  

What Customers are Saying about HCL’s Client Advocacy Program

“To add another layer of value, its customer and partner advocacy program is just incredible. The Notes (and collaborative) team at HCL, the inventors of collaboration, are bringing collaboration into the daily relationship between them and us, the developers. They want to know what we do, what issues we have, they are keen to keep in regular contact, touch base. They want to keep us close, present."
“Just to underline again how I appreciate the great job that you’re doing to support the Workload Automation Test Team in the adoption of Rational Test Workbench solution. We could not have a better internal customer advocate! Thank you.”
“Positive great networking opportunities and also the opportunity to prioritize and drive the roadmap.”
“The advocacy program for us has been great. Without it our UCD adoption/rollout would not be where it is today.”
“My client advocate has been a great partner in getting full value out of my investment in UCD. I don't think I'd be having the success I am having without this program.”

How the Program Works

Current HCL Software customers with an active software subscription or approved HCL Business Partners can request to participate in our free program. Your product Client Advocacy Manager will evaluate your needs and business strategy and assign an HCL client advocate who will be your direct technical point of contact.

View FAQs

Products Covered in the Client Advocacy Program

Providing practical innovations that lead to our customers' success

Automation

Get complete visibility and control to optimize your business with automation

BigFix
BigFix
A cooperation between the endpoint management & security platform
EXPLORE
Workload Automation
Visibility and complete control of the workload
EXPLORE

Marketing & Commerce

Drive business transformation and achieve profitable results.

Commerce
Simple, personalized, omnichannel digital shopping experiences
EXPLORE
Unica
An Omnichannel Decision Engine for Corporate Marketers
EXPLORE

Data Management

Experience and expertise to manage the amount of data created every second

HCL OneDB
More in-depth high performance and reliability analysis from the edge gateway to the cloud
EXPLORE
HCL Link
A single solution for data integration and transformation
EXPLORE

DevOps

The best market-leading DevOps solutions for your business.

HCL Accelerate
Accelerate and optimize software delivery
EXPLORE
HCL Launch
Continuous delivery per company
EXPLORE
HCL AppScan
Identify and remediate application security vulnerability
EXPLORE
HCL OneTest
Software testing tools in support of a DevOps approach
EXPLORE
HCL OneTest Embedded
A cross-platform tool for component testing and runtime analysis
EXPLORE
HCL VersionVault
Balancing development flexibility with effective control of software and hardware resources
EXPLORE
HCL Compass
Low-Code / No-Code Change Management Software to accelerate project delivery
EXPLORE
HCL RTist
Tools for developing real-time, event-driven applications
EXPLORE

Digital Solutions

A secure, flexible and effective market-leading foundation for your organization

Domino
A secure, enterprise-grade application development platform
EXPLORE
Volt MX
An industry-leading low-code app-dev platform for delivering consumer-grade apps fast
EXPLORE
Digital Experience
A digital experience platform to combine content, applications and deliver personalized experiences
EXPLORE
Connections
Work Stream collaboration for meetings, messaging, files & more
EXPLORE
Sametime
Instant messaging and online communications via audio, video and data sharing
EXPLORE
Notes
A customer-focused company email management program that integrates information within a single workspace
EXPLORE
Verse
Business emails that understand the way you work
EXPLORE
LEAP
Sophisticated web applications for data collection and process automation
EXPLORE
Atlas
A cloud-born email platform designed to manage corporate workloads
EXPLORE
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Mainframes

Essential solutions for mainframe users to Optimize, Modernize and Drive Innovation with their mainframe investments

Z Data Tools
Mainframe data manipulation solution including API
EXPLORE
Z Asset Optimizer
Discover, manage and optimize mainframe software operations
EXPLORE
Terminal Enterprise Access
Easily transform your mission-critical legacy applications
EXPLORE

Resources