Elevate Your Service Excellence with Field Service Management
HCL Aftermarket Cloud Field Service Management (FSM) schedules service delivery for repairs and maintenance with precision.
Transform Your Field Service Operations
Transform Your Field Service Operations
HCL Aftermarket Cloud Field Service Management (FSM) is a comprehensive field service solution that provides visibility across the value chain, enabling organizations to increase utilization by providing the required information, the tools, and the spare parts to resolve the customer issues right the first time.
Maximize Customer Satisfaction and Field Technician Productivity
Comprehensive Service Activity for Products
Centralized hub for all service activities throughout a product's life. Access build and replacement histories, receive lifecycle alerts, and make proactive service decisions, enhancing product uptime and efficiency.
Performance Monitoring of Product & Resources
Efficiently allocate resources based on skill sets, tools, and parts, boosting first-hit rates and reducing maintenance costs. Predict failures and improve resource utilization with real-time monitoring.
Connect Real-Time with the Entire Service Network
Enable real-time collaboration across your service network with mobile apps for every entity - customers, dealers, and field techs. Say goodbye to reactive service and hello to proactive support.
Top HCL Aftermarket Cloud FSM Capabilities
Service Planning and Scheduling
Easy-to-use technician dispatch software to perform job as per contract/agreement.
Next Best Action
Proactive recommendations for future needed parts and service.
Customer App
Customers can register product, complaint, call helpline, option for call back, feedback, ratings and more.
Technician App with Offline Sync
Offline sync ensures technician does not lose access to service and parts information even from locations with poor connectivity.
KPI Dashboards
Service managers can track and monitor operations, performance metrics, service efficiency, and resource (technician, bay, tools) utilization.
Learn how FSM can help with your field service transformation
Our Impact
HCL Aftermarket Cloud FSM delivers real-world results every day in diverse asset-centric industries and use cases reducing costs, increasing profits and margins and so much more.
>25%
Increase in first-time fixes
Up to 45%
Reduction in field operation costs
Up to 20%
Reduction in repeat visits and labor costs
>98%
Improved customer satisfaction score (CSAT)
Our HCL Aftermarket Cloud FSM Benefits
Enhanced Service Efficiency
FSM streamlines service processes, optimizing resource allocation and scheduling to improve service efficiency and response times.
Proactive Maintenance
FSM enables predictive maintenance, reducing downtime and preventing costly breakdowns with data-driven insights.
Improved Customer Experience
Deliver exceptional service with real-time updates, quick issue resolution, and personalized customer interactions.
Cost Reduction
Reduce operational costs by minimizing unnecessary travel, maximizing technician productivity, and optimizing parts inventory carrying costs.
Ready to transform your field service operations?
Our team of experts are offering free 100% personalized consulting services to help you take your aftermarket business to the next level
