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Welcome to HCLSoftware Family | Your Success is Our Success
Overview
Customer success at HCLSoftware is dedicated to helping customers achieve their goals and maximize the value they get from our software. Our team goes beyond traditional support by proactively engaging with customers, offering personalized onboarding, ongoing education, and continuous guidance. We focus on building strong relationships, creating tailored success plans, gathering valuable customer feedback to drive product improvements, and actively contributing to the development of the customer roadmap. Our ultimate focus is on ensuring customers succeed, driving satisfaction and loyalty, aligning with business objectives, and achieving success together.
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Net promoter score
24/7
Access to support
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Spoken languages
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Success Managers
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Countries Worldwide
Expert Support, Every Step of the Way
Get Guidance
Access expert-led support, tailored success plans, and strategic advice to navigate challenges with confidence.
Get Guidance
Start your Personalised Customer Success Journey
Know your Team
Meet our Customer Success Leaders
Message from our CCO
Your success is our mission.
Our team is passionately dedicated to supporting you every step of the way, helping you get the most value from our legendary products, and fulfilling your business vision.
From onboarding to ongoing support, sharing best practices and insights on adoption, and engaging with our professional services.
Your success is our success.
Knowledge That Drives Results
Enablement
Empower your team with on-demand learning, certifications, and hands-on workshops tailored to your needs.
HCLSoftware U - Certification Program
Become a certified platform expert
Training Resources
Personalised learning and coaching
Support Resources
Get personalized support for your ongoing engagement with HCLSoftware
Seamless Success, Tailored for You
Optimise your journey
Streamline your experience with personalized insights and
AI-driven recommendations to make the most of HCLSoftware’s solutions.
Optimise Platform Health
Value assessment to access and optimise
Video Tutorials
Step-by-step guides to master our platform
Quick Start Guides
Get up and running in minutes
Your Success, Our Story
Customer Advocacy
Showcase your success, gain exclusive benefits, and become a thought leader by sharing your journey.
Success Stories
Learn from other customers' achievements
Best Practices
Proven strategies for success
Success Plans
Tailored success plans aligned to customers goals
Professional Services
Optimize and Expand
Discover growth opportunities
Continuous Evolution
Stretegize retention and accelerate growth
Onboarding & Implementation
Gain value from the start
Adoption
Ensure stability & performance
Optimize and Expand
Discover growth opportunities
Continuous Evolution
Stretegize retention and accelerate growth
Onboarding & Implementation
Gain value from the start
Adoption
Ensure stability & performance
Work Smarter, Achieve More
Improve Productivity
Leverage tools, training, and automation to work smarter, reduce inefficiencies, and boost team performance.
Faster Time to Value
Ready-to-use templates for common tasks
Adoption Guidance
Streamline your Journey
Accelerate ROI
Connect with our Platforms
Build your Success with HCLSoftware
Success Plans for Every Role
For C-Level Executives
Discover how HCLSoftware’s solutions enhance efficiency, innovation, and long-term growth, helping you align technology with business goals.
For Developers
Explore job opportunities in creating innovative software solutions that drive business growth across industries.
For Employees
Explore job opportunities in creating innovative software solutions that drive business growth across industries.
For Sales Representatives
Explore job opportunities in creating innovative software solutions that drive business growth across industries.
Engage, Learn, and Innovate
Stay Connected with Exclusive Events
Join live webinars, expert-led sessions, and interactive meetings designed to keep you informed and ahead of the curve.
Event
Jun 24, 2025
1 Day
France
CDM CIO Summit
Join us at the CIO Summit. Tailored for top-tier IT and security executives in and around the Paris, France. This one-day event will be filled with high level networking and opportunities to benchmark with your peers. Our exclusive event series serves as a dynamic platform offering executives current trends, strategic insights, and best practices in an evolving and rapidly changing digital world.
Event
Jun 26, 2025
1 Day
Open to all countries and GEOs
GenAI and the Future of Secure Software Development – Introducing HCL AppScan RapidFix
With only 27% of organizations currently leveraging AI for code testing, there is a huge opportunity for development teams to adopt AI more comprehensively.
HCL AppScan RapidFix is an agentic AI-driven solution that automates the triage and remediation process for application security vulnerabilities. This innovative, agentic-AI approach reduces manual intervention, lowers security debt, and shortens the development cycles, empowering development and security teams to be more productive.
Event
Jun 17, 2025 to Jun 17, 2025
1 Day
Open to all countries and GEOs
Introducing HCL Domino 14.5
Today's enterprises need more than just productivity — they need trusted security, smart use of AI, and complete control over their data. Domino 14.5 rises to meet these demands, helping organizations modernize securely, collaborate smarter, and protect what matters most.
The latest advancements in Domino:
-New ways to unlock productivity with secure, AI-driven collaboration.
-Stronger security features to simplify compliance and strengthen resilience.
-Built-in support for digital sovereignty, keeping data fully under organizational control.
Event
Jun 23, 2025 to Jun 25, 2025
3 Days
Vienna, Austria
DNUG (Dachnug) 2025
Expertise, Networking & Unique Evening Program! A live event focused on the HCL Domino and Digital Solutions Platform where you can share stories with peers and get inspired. Dachnug offers incredible opportunities for education, training, and insights into current and future trends related to all HCL Digital Solutions products. At this event you can make new connections, get direct experience and training with workshops, and discover new product breakthroughs. Plus you have an opportunity to interact with domain experts and go 1-on-1 with HCLSoftware executives.
Event
Jun 24, 2025
1 Day
France
CDM CIO Summit
Join us at the CIO Summit. Tailored for top-tier IT and security executives in and around the Paris, France. This one-day event will be filled with high level networking and opportunities to benchmark with your peers. Our exclusive event series serves as a dynamic platform offering executives current trends, strategic insights, and best practices in an evolving and rapidly changing digital world.
Event
Jun 26, 2025
1 Day
Open to all countries and GEOs
GenAI and the Future of Secure Software Development – Introducing HCL AppScan RapidFix
With only 27% of organizations currently leveraging AI for code testing, there is a huge opportunity for development teams to adopt AI more comprehensively.
HCL AppScan RapidFix is an agentic AI-driven solution that automates the triage and remediation process for application security vulnerabilities. This innovative, agentic-AI approach reduces manual intervention, lowers security debt, and shortens the development cycles, empowering development and security teams to be more productive.
Event
Jun 17, 2025 to Jun 17, 2025
1 Day
Open to all countries and GEOs
Introducing HCL Domino 14.5
Today's enterprises need more than just productivity — they need trusted security, smart use of AI, and complete control over their data. Domino 14.5 rises to meet these demands, helping organizations modernize securely, collaborate smarter, and protect what matters most.
The latest advancements in Domino:
-New ways to unlock productivity with secure, AI-driven collaboration.
-Stronger security features to simplify compliance and strengthen resilience.
-Built-in support for digital sovereignty, keeping data fully under organizational control.
Event
Jun 23, 2025 to Jun 25, 2025
3 Days
Vienna, Austria
DNUG (Dachnug) 2025
Expertise, Networking & Unique Evening Program! A live event focused on the HCL Domino and Digital Solutions Platform where you can share stories with peers and get inspired. Dachnug offers incredible opportunities for education, training, and insights into current and future trends related to all HCL Digital Solutions products. At this event you can make new connections, get direct experience and training with workshops, and discover new product breakthroughs. Plus you have an opportunity to interact with domain experts and go 1-on-1 with HCLSoftware executives.
Learn, Share, and Grow Together
Join Community
Connect with peers, industry leaders, and experts to share knowledge, collaborate, and grow together.
User Forum
Connect with other users and share experiences
Events
Virtual events, Webinars and networking opportunities
Here for You, Every Step of the Way
We're here to help. Whether you're a new customer or a long-term partner, our team is available to support you. Contact us today.
