HCL iAutomate
Maximize responsiveness and resilience in your enterprise by harnessing the power of AI and ML. Deploy end-to-end incident remediation and task automation for seamless operations.
Struggling with Rising IT Issues and SLA Breaches?
Struggling with Rising IT Issues and SLA Breaches?
Intelligent runbook automation is the response
As a forward-looking enterprise, you must ensure uninterrupted availability of critical IT and business services. However, there are several impeding challenges:
- Manual systems and processes with no automation
- Surging ticket count and age as employees settle in New Normal
- High human error, mean time to resolve (MTTR), and SLA breaches
- Rising IT operating costs
- Falling customer satisfaction (CSAT) index
The iAutomate Advantage
Quickly achieve zero-touch automation
iAutomate uses AI to analyze tickets and identifies automation candidates within hours. It continuously learns and drives the automation process, thereby automating the process of automation itself.
Find right response to every request
iAutomate comprehends the context of every issue, recommends relevant solution, and triggers it without manual intervention. With intelligent management of the resolution lifecycle, it reduces effort and improves productivity.
Get industry's best time-to-value
iAutomate comes with more than 3,000 reusable and configurable out-of-the-box runbooks, to enable rapid adoption, deployment, and time-to-value.
Create an enterprise knowledge pool
iAutomate aggregates knowledge from multiple enterprise sources to build a unified knowledge base, resulting in reduced mean time to recovery (MTTR) and improved employee efficiency.
Automate at your own pace
iAutomate offers great flexibility of deployment and scalability to support the growing incidents, events, and tasks volume. It scales as your enterprise grows.
Our Impact
30%
Reduction in service desk costs
5.5 MN
Incidents resolved autonomously
20%
Improvement in SLA compliance
85%
Reduction in MTTR
50%
Increase in CSAT
4-5
Month zero-touch-automation state achieved
The iAutomate Diversity
The iAutomate Diversity
Encompassing enterprise automation
Based on our domain expertise and industry learnings we have developed a diverse set of ready-to-use AI-powered runbooks to support operations teams – datacenter, cloud, network, security etc.
We automate across all streams of IT requests:
- Incidents
- Events
- Change Request Tasks
- Service Request Tasks
- AD-HOC Tasks
- Scheduled Tasks
Resources
Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.
