Discover
Deep Behavioral Insights
Provide deep behavioral insights into the online user journey, leading to positive experiences and increased online conversions.
Overview
HCL Discover provides behavioral insight into the online user journey, allowing you to deliver the kind of optimized experience that improves conversion and makes users want to visit again. Detect user friction points and frustration, and quantify the impact of those struggles using real business metrics.
Struggle Resolution
Identify pain points, leverage in-session messaging and active marketing recovery campaigns in real-time.
Business Impact Analytics
Leverage user shopping data and site analytics to detect customer behavior changes, reveal revenue enhancement opportunities and understand true business impact.
Rich Behavior Insights
Ability to capture and analyze behavioral data to improve user experience, deliver engagement analytics and reduce time to ROI.
Key Capabilities
Deep visibility into the user experience
Understand how your users navigate through their online journey by using session replay to visualize their actual experience
Quickly diagnose and resolve customer struggle
Gain clarity on where your users struggle, identify patterns of friction and pro-actively address issues before amplification by taking direct action when defined criteria are met.
Reporting based on contextual data
Provide context to errors and events within your user experience through session replay and develop data segmentation reports, revealing why struggle has occurred.
Flexible segmentation of data
Segment and filter audiences on multiple data points enabling you to engage with individuals or segments who have experienced the same journey
Quantify business impact & opportunities
Explore and uncover opportunities to improve conversion, retention, revenue generation and brand perception
Real time, event-based messaging
Enhance personalization and targeting by leveraging behavioral data for real time in-session updates and marketing campaigns
Estimated Revenue increase by resolving checkout processing struggles
Checkout improvements
Privacy First Approach
We at HCL comply with all major global compliances like GDPR etc. and work closely with our customers to address any type of security concerns they might have. Keeping our customer and their data safe is our topmost priority, therefore, we provide them with complete control over their data, how and what they want to share and how they want us to store the data.
Ready to take the next step? Try Discover today.
A platform provides deep behavioral insights into the digital customer journey, leading to
positive experiences and increased online conversion
