HCL BigFix Product Family

Address the full system lifecycle of client devices including asset discovery, software distribution, operating system deployment/updates, multiplatform matching, vulnerability management, power management and remote desktop control. Enable employee self-service options to simplify resolution of common issues while reducing the number of costly service desk tickets.

Manage up to 300,000 end user workstation devices -- desktops, laptops, and mobile devices -- using a single HCL BigFix Enterprise Server. Maintain full visibility to all endpoint devices from a single management interface which improves security and simplifies IT management.

HCL BigFix AEX offers customized use-cases across various business functions. It expedites deployment through multiple one-click integrations, deep integration with service management platforms, and service orchestration capabilities, providing comprehensive support and adaptability.

HCL BigFix AEX excels in resolving endpoint issues, monitoring end-user experiences, and utilizing advanced routing and chat management capabilities for live agents, ensuring seamless and efficient support.

Manage up to 300,000 endpoints, regardless of location, connection type or operating system from a single management server and one intelligent agent supporting more than 100 operating system versions.

Automate patching, remote software deployments, Windows 10 migrations, OS updates and re-imaging – even on more advanced tasks like operating systems and application patching on clustered servers. This minimizes labor costs and ensures endpoints are patched and secure according to your policies. It also supports sequenced system administration tasks, such as deploying an operating system and changing the host name in one operation. Power management capabilities helps reduce electricity expenses and remote desktop control functionality enables streamline help desk calls and problem resolution.

Maintain real-time visibility into your entire endpoint landscape including cloud, virtual, on-premise and roaming devices – all through a single pane of glass. Accelerate patch cycles, improve patch success rates, reduce downtime and minimize security risks.

Support a large variety of endpoints including cloud, server, and desktop devices, as well as specialized equipment such as point-of-sale (POS) devices, ATMs and self-service kiosks. The device discovery capabilities find all endpoints that you know about as well as previously unknown endpoints in your environment. You can even quarantine endpoints that are out of compliance. Plus, it’s easy to deploy patches to distributed and virtual endpoints using multiple versions of the top twelve operating systems (e.g. Windows, UNIX, Linux and MacOS etc.), as well as third-party applications and policy-based patches – regardless of connection type or status.

Track the effectiveness of compliance efforts and quickly identify security exposures. Endpoint compliance status vs deployed policies is continuously collected, aggregated and reported on using a powerful Compliance Analytics Engine. Multiple reports are available out-of-the-box on security configurations, patching and vulnerabilities – showing current and historical trending – for entire deployments or for a single endpoint.

Automated correlation of vulnerabilities discovered by industry-leading vulnerability scanners significantly compresses the time between discovery and remediation.

Affordably delivers the power of HCL BigFix patch, extended patch content and integration with industry-leading scanners. HCL BigFix Remediate can be easily upgraded as business needs expand or evolve.

Reduce manual effort by 30-60% by automating incidents, change/service requests, events, tasks and more.

Speed deployment and reduce time to value by leveraging hundreds of ready-to-use, reusable and customizable runbooks.

Provides a comprehensive, real-time view of all assets to ensure software audit readiness across hundreds of thousands of endpoints. Includes information on over 9,100 software publishers, 38,000 software products and 105,000 application signatures and can easily accommodate homegrown and proprietary applications. Plus, it supports six different forms of discovery including a Software Identification Catalog (ISO 19770 enabled), customized template signatures, an installation registry, vendor-specific discover solutions, ISO SWID tags and hardware discovery.

Enables you to set security compliance policies for software and system configurations – helping IT and Security organizations collaborate to secure the enterprise by monitoring for unauthorized software while removing software which poses a security threat. Provides reports on the health and compliance of software assets in minutes, regardless of the size of the environment. It has also been verified as equivalent to the IBM License Metric Tool (ILMT) to manage your IBM software licensing requirements and help maintain an audit ready posture.

Automates inventory operations using a single solution – enabling IT organizations to reduce the number of hours and resources spent on inventory activities. Provides the ability to handle hundreds of thousands of endpoints using a single HCL BigFix server and intelligent agent, which reduces hardware and staffing costs compared to traditional asset management methods.